We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

• Service Partners: UPI payment providers (Google Pay, PhonePe, Paytm), SMS service providers, or scheduling platforms
• Government Compliance: Municipal health departments, pollution control boards, or pesticide regulatory authorities as required by Indian law
• Legal Requirements: When required by Indian courts, police investigations, or government authorities
• Society Management: Building management or society committees for coordinated pest control treatments
• Emergency Situations: Local health authorities during pest outbreak situations
• Business Transfers: In the event of business sale or merger (with proper notice)

All third parties are contractually obligated to protect your information and use it only for specified purposes.

We implement comprehensive security measures to protect your personal information:

• Technical Safeguards: Secure servers hosted in India, secure digital payment processing, and protected database access
• Physical Security: Locked filing cabinets, restricted office access, and secure document disposal
• Staff Training: Employee confidentiality agreements and regular privacy training for all technicians
• Regular Monitoring: Security reviews, data backup procedures, and incident response protocols
• Data Localization: Customer data stored within India as per Indian data protection guidelines
• Future Enhancements: We are planning to implement data encryption and additional security measures to further protect your information

While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

We retain your information for different periods based on the type of data and legal requirements:

• Service Records: 3 years (as per Indian pesticide application guidelines)
• Payment Information: 8 years (for Income Tax and GST compliance)
• Contact Information: Until you request removal or stop using our services
• WhatsApp & SMS Data: 1 year for service history
• Customer Feedback: 2 years for service improvement
• Digital Payment Records: 6 years (RBI guidelines)

After retention periods expire, we securely delete or anonymize your information.

You have the following rights regarding your personal information:

• Access: Request a copy of personal information we have about you
• Correction: Ask us to correct wrong or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Stop marketing messages by replying 'STOP' to SMS or WhatsApp
• Language Preference: Choose to receive communications in English or regional language
• Communication Method: Choose preferred contact method (WhatsApp, SMS, call)
• Data Portability: Get your data in a portable format if you switch service providers

To exercise these rights, please contact us using the information provided below. We will respond within 30 days.

Our website and digital platforms use various tracking technologies:

• Essential Cookies: Required for website functionality and user authentication
• Analytics: Google Analytics to understand website usage patterns
• WhatsApp Business: For customer service and appointment confirmations
• Social Media Pixels: Facebook and Instagram for targeted advertising
• Payment Tracking: UPI transaction confirmations and payment status updates

You can control cookies through your browser settings. Disabling WhatsApp or SMS notifications may affect our ability to provide timely service updates.

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices or services
• New legal or regulatory requirements
• Improvements to our privacy and security practices

We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to active customers
• Updating the "Last Updated" date at the top of this policy