We do not sell or rent personal information as a general business practice. We may, however, disclose information where reasonably necessary for service delivery, legitimate business purposes, safety, legal compliance, dispute resolution, or other purposes described in this Policy.

• Service Providers: We may use third-party providers for hosting, communications, scheduling, technology, analytics, storage, customer support, website operations, and other business functions.
• Property Management: Relevant information may be shared with building management, housing societies, property managers, or security personnel where reasonably necessary to provide or coordinate services.
• Legal and Regulatory Requirements:Information may be disclosed where reasonably necessary to comply with applicable law, lawful requests, court orders, government authorities, or legal processes.
• Protection of Rights and Safety:Information may be disclosed where reasonably necessary to protect the Company, its personnel, customers, property, systems, or other persons.
• Dispute Resolution: Relevant records may be disclosed or used where reasonably necessary to investigate, establish, exercise, or defend a legal or service-related claim.
• Business Transactions: Information may be transferred as part of a merger, acquisition, restructuring, sale, transfer of assets, or similar business transaction, subject to applicable law.
• Emergency Situations: Information may be disclosed where reasonably necessary to address an emergency involving safety, health, property, or other urgent circumstances.

The Company does not control independent third-party platforms and is not responsible for privacy practices outside the Company's reasonable control.

We take reasonable measures appropriate to the nature of the information we handle to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

• Administrative safeguards
• Technical safeguards where appropriate
• Access controls
• Physical safeguards where applicable
• Reasonable internal security practices
• Reasonable measures to identify and address security incidents

Security measures may change as our systems, services, technology, and operational requirements develop.

No website, electronic communication system, database, or method of transmission over the internet can be guaranteed to be completely secure. Accordingly, the Company does not guarantee absolute or uninterrupted security of information.

We retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, operational, security, legal, regulatory, and dispute-resolution purposes.

Retention periods may vary depending on the type of information, the nature of the service, applicable requirements, and the circumstances in which the information was collected.

We may retain information for longer where reasonably necessary to:

• Comply with applicable legal or regulatory requirements
• Maintain business and service records
• Resolve disputes
• Prevent fraud or misuse
• Protect our legitimate business interests
• Establish, exercise, or defend legal claims
• Maintain evidence relating to services provided

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it using reasonable methods appropriate to the circumstances.

Subject to applicable law and legitimate business requirements, you may contact us regarding personal information associated with your interactions with the Company.

Depending on the circumstances and applicable law, you may request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of information where appropriate
• Withdrawal of consent where processing is based on consent
• Cessation of certain marketing communications
• Information concerning applicable data-handling practices

Privacy requests may be subject to applicable legal, regulatory, contractual, security, record-keeping, or legitimate business requirements.

For example, the Company may retain information where reasonably necessary for legal compliance, business records, fraud prevention, security, dispute resolution, or establishment or defense of legal claims.

We may request reasonable information necessary to verify the identity and authority of a person making a privacy-related request.

We will review and respond to valid requests within a reasonable period, subject to the nature of the request, applicable requirements, verification procedures, and operational circumstances.

Our website may use cookies and similar technologies depending on the features and services implemented.

• Essential Technologies: Used where necessary for website functionality and security.
• Analytics: May be used to understand website usage and improve performance.
• Communication Services: Third-party communication platforms may be used for customer enquiries and service coordination.
• Marketing Technologies: Advertising or social-media technologies may be used where implemented and permitted.

The specific technologies used may change as the website and business operations develop.

You may be able to control certain cookies through your browser settings. Disabling certain technologies may affect website functionality.

Customers are responsible for ensuring that information provided to the Company is accurate and appropriate for the purpose for which it is provided.

Customers should not provide personal information belonging to another person unless they are authorized to do so or have an appropriate lawful basis.

Where a customer provides information concerning another individual, the customer is responsible for ensuring that the disclosure is lawful.

The Company may reasonably rely on information supplied by the customer when providing services or responding to requests.

For legitimate business purposes, the Company may retain records relating to services and interactions with customers.

• Service requests
• Appointment information
• Messages and emails
• Service reports
• Inspection records
• Treatment documentation
• Photographs
• Customer feedback
• Other information relevant to the service relationship

These records may be used for service administration, quality control, safety, customer support, internal review, dispute resolution, insurance matters, legal compliance, and protection of the Company's legitimate interests.

We may collect, retain, and use information reasonably necessary to identify, investigate, prevent, or address:

• Fraudulent activity
• Unauthorized access
• Misuse of our website or services
• Security incidents
• False or fraudulent service requests
• Attempts to interfere with Company operations
• Other unlawful or unauthorized activity

Where reasonably necessary and permitted by applicable law, relevant information may be shared with appropriate authorities, professional advisers, service providers, insurers, or other parties for these purposes.

Our website or communications may contain links to, integrations with, or references to third-party websites, applications, platforms, or services.

Third-party services may operate independently from the Company and may have their own terms, privacy policies, security practices, and data-handling procedures.

The Company does not control independent third-party services and is not responsible for their practices outside the Company's reasonable control.

Customers should review the applicable policies of third-party services before providing information directly to those services.

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in our business practices
• Changes in technology
• Changes in applicable legal or regulatory requirements
• Changes to our privacy and security practices

Your continued use of our website or services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

This Privacy Policy shall be interpreted and applied in accordance with applicable laws and regulations of India.

Nothing in this Privacy Policy is intended to remove, restrict, or waive any right or remedy that cannot lawfully be excluded or restricted.